01 6127933 info@cloudnineretreat.com
Cloud Nine

Terms & Condition

What is your cancellation policy?
Your credit card or voucher code is used to secure your appointment. For your own verification all cancellations should be made directly to cloud nine via email to the email assigned to that location at least 48 hours in advance of your appointment, If you fail to do this, you will be charged for the full amount of your treatment. This is non negotiable.

Do I need a credit card to make a booking!
Credit/debit card or voucher details are required to confirm a booking. This will confirm your appointment. please note that vouchers may be reedemed at the time of booking to avoid any soon to expire vouches not being active at the time of your appointment.

Online Bookings
Bookings made online are provisionally held until debit/credit card or voucher details are submitted by the client. You can submit these details in the notes section during the booking process or you can contact us and submit details over the phone. Please note that although most bookings made online are successfully completed we may require that a reschedule if the treatment does not suit the capacity or the therapist. All rights of admission are reserved.

Is there parking available to guests?
We do not have parking facilities at the spa however there is on street parking and local car parks near by, Please allow plenty of time for parking if using your own vehice.

Is there high speed/wifi internet access?
The hotel offer complimentary Wi-Fi internet access for all hotel users.

Do we have use of the hotel facilities?
As a seperate company from the hotel we do not have access nor do we provide ownership to any facilites related to the hotel.

For more information please contact the leisure centre directly +353 (0) 1 6127933.

What can I use my club card points for?
Club Card points can be used against treatments in any cloud nine location. When you sign up for the cloud card it will begin generating points after every treatment. Different points are assigned to different treatments depending on popularity. To sign up for our loyalty program please go through our website and select which location you would like to collect your card at. www.cloudnineretreatcom (Under Bookings) (Loyalty Programme).

Cloud Nine

Phone: 01 6127933

E-mail: dawson@cloudnineretreat.com
The Dawson Hotel, Dawson Street, Dublin 2

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